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Contact Us

In response to the ever-changing situation of COVID-19. To ensure the safety of our staff while continuing to provide our outstanding services, most of our teams are now working remotely. As a result we have temporarily disabled our customer support phone line for the time being. However we will still be able to assist you through email and live chat.

For extra help that our FAQ page might not cover, contact us online. Just complete the form below, press “confirm”, and a Customer Support expert will get back to you as soon as possible.

Please note: For questions about an order, be sure to include your Order ID number. To find your Order ID, log into My Account.

Click here to track your order

Please ensure your Email address is not misspelled, otherwise you will not receive our reply.

If your inquiry is about delays or a defective lens please fill this in.

maximum length 1000.


Our Customer Support team is available from Mon-Fri, 9:00 am until 5:00 pm PST (Pacific Standard Time). We are closed on weekends and most holidays. To prevent our email from going to your spam folder, please add to your “safe sender” contact list.

Please note: Our US corporate office is not a shipping address and we do not accept customer inquiries or returns at this office.

Our US corporate office is located at:
1937 W. Irving Park Road, 2nd Floor
Chicago, IL, 60613