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Shipping & Returns

Please be aware that due to courier operational changes as a response to COVID-19, delays may be expected on your orders. Thank you in advance for your patience and understanding.

LensPure offers free and easy contact lens delivery. Here’s how.

Shipping & Delivery

United States Postal Service (USPS) with Tracking Number.

Free shipping, automatically applied, when you spend $88.00 or more.

Shipments arrive within 5-7 business days.

We deliver contact lenses anywhere in the USA for $10.50 (flat fee).

Payment

For your convenience, we take the following types of payment methods.

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Order Confirmation

Once you’ve completed your order, we’ll send you a friendly email confirming your purchase. If you notice errors in your purchase confirmation, such as an incorrect address or product, please Customer Support team.

If any contact lenses you’ve ordered are out of stock, don't worry. We’ll email you to ask how you’d like to proceed. You have 45 days to request an order cancellation or change. If we don’t hear back from you within 45 days, your order will be cancelled.

Shipping Confirmation

US customers can expect to receive their contact lenses through USPS.

Once we’ve shipped your contact lenses, we’ll send you a confirmation email. This will include your Order ID, plus a URL with your Tracking Number. You may also check your orders by logging into My Account.

Returns Policy

Our Returns Policy is Simple.

You can return/exchange your unopened contact lens boxes within 30 days of your purchase date.

Please ensure that your contact lens boxes are unopened – which means, the product boxes (not the cardboard box that contains your order) themselves must be unmarked, unopened and undamaged.

If you are eligible for a return/exchange, please note the following:

  • For returns, we will refund you the amount you paid. Shipping fee is non-refundable.
  • For exchanges, we will charge a shipping fee to send the new products that you would like to exchange for.

When you are ready to start a return/exchange process, please fill out our simple inquiry form and our customer support team will get to it as soon as they can.

Customers are responsible for all return/exchange shipping costs.

What if I received defective products?

Please accept our sincerest apologies if you received defective products! We try our very best to ensure all orders are fulfilled properly and keep our product quality high, but sometimes, unfortunate mistakes do happen.

We definitely want to make things right for you– please fill out our inquiry form and we’ll start a replacement process right away. Please do not dispose of your defective lenses as we will require images of the lenses (with the product box showing the barcode) to be able to send a return label to collect them. If you are eligible for a replacement, we will send the product to you, free of charge.

We do not provide refunds for defective products.

What if my order was sent back to your company?

Sometimes, the courier may have attempted to deliver your lenses at a time you were away, or they could not find your address due to an input error at the time of purchase.

We can definitely send your lenses to you again – please fill out our inquiry form, so our customer support team can start a resend process. Please note there will be a resending fee for your order.

A 10% restocking fee will be applied to cancellations on orders returned by couriers.

To avoid this from happening, please make sure to double check the following:

  • Receiver name (the one that is registered to the apartment building) – for apartment addresses.
  • Business address (USPS may deliver your package during closed business hours) - we recommend using a different address.
  • Complete address and zip code.

Cancellations and Inquiries

For quick answers to frequently asked questions, check out our FAQs page.

For cancellations or other inquiries, you may contact us by:

  • Filling out our easy online form
  • Emailing info@lenspure.com
  • Chat Live on our website

Our friendly Customer Support team is available Monday-Friday from 9am-5:00pm PST (Pacific Standard Time).

Please note: We are closed on weekends and some holidays.